Our commitment to exceptional customer service ensures your complete satisfaction. Our premium products and unbeatable prices make your dream car a reality.
Consumer Duty: The Three Guiding Principles
Our approach to business is anchored in three fundamental principles, aimed at providing customers with an exceptional and transparent experience:
- Operate in Good Faith: We pledge to act with integrity and sincerity in all our dealings with our valued customers.
- Prevent Foreseeable Harm: We make it our duty to safeguard our customers from any foreseeable harm or inconvenience.
- Support Your Financial Goals: We are dedicated to assisting and empowering you in pursuing your financial objectives.
Here’s How We Translate These Principles Into Action:
- Financial Guidance: When customers inquire about financing, we carefully assess their needs and budget. We consider their credit profile and past issues to find the best-suited finance company, ensuring a streamlined application process and avoiding potential credit declines.
- Informed Decision-Making: We empower our customers with knowledge to make well-informed decisions, ensuring they understand every aspect of their financial commitment.
- Acceptance or Alternatives: If an application is accepted, we grant customers the time they need to contemplate and ensure the decision aligns with their financial capacity. In the case of rejection, we explore alternative lenders and engage in an open dialogue to identify the best course of action. Our commitment is always to the customer’s best interests.
- Transparent Commissions: We disclose all commissions earned, assuring customers are fully aware of our business practices. Our dedication is to provide unparalleled transparency throughout the entire process.
At MQAS Cars Ltd, we go the extra mile to ensure every customer’s journey is not just memorable, but also financially sound and ethically driven. Your satisfaction is our ultimate goal, and we’re here to support you every step of the way.
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